We know how eager you and your customers are to get growing with your new LED lights. In an effort to keep you informed so you can better service your customers, below is a little more detail on how LED light orders are processed. Please check back here for the latest update before reaching out to the Service Center.
If the order was placed on or before June 2, 2020 an email has been sent asking for the order to be confirmed. Please respond to confirm or cancel the order. To avoid any shipping delays, be sure to respond within 5 days.
If the order was placed after that date, please be patient and keep an eye on your inbox for your shipment confirmation email.
Keep in mind:
- In late April our current LED Light inventory was depleted. However, a shipment of new inventory was already in process! (Don't forget! The global pandemic has a huge impact on supply chain!)
- The new inventory arrives in small shipments via plane, train and automobile - everything it takes to get here!
- Once orders are confirmed, and processed they ship within 24 to 48 hours.
6/09/2020 - 500 LED Lights Received
6/10/2020 - 500 LED Lights Received
6/23/2020 - 500 LED Lights Received
6/24/2020 - 500 LED Lights Received
6/29/2020 - 500 LED Lights Received
7/6/2020 - 1000 LED Lights Received
8/1/2020 - 1000 LED Lights EXPECTED
Tower Garden Inventory Update
- Tower Garden FLEX, Family, and Community Garden orders ship within 5 to 7 business days
- Tower Garden HOME orders ship without lights within 7 to 10 business days. (Please see above. We will contact those who ordered lights via email to confirm shipping details. This is happening according to the date the order was placed - First in, first out. Please note that you must confirm your shipment details for the lights to ship.)
- All nutrients and accessories available on the website ship within 2 to 3 business days.
Reminder - Partners will receive PV on the Tower Garden Home lights when the lights are shipped and billed to the customer. Partners will receive PV on the Tower Garden Flex, Family, and Community Gardens when the order is placed.